Flow Bridge WA của Arseg Security

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Flow Bridge WA

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Flow Bridge WA - Official WhatsApp Cloud API for Bitrix24

Flow Bridge WA is the definitive integration connecting the Meta WhatsApp Business Platform (Cloud API v20.0+) directly into Bitrix24, built by Arseg Tecnologia (Certified Bitrix24 Partner).

Integrate WhatsApp into your Bitrix24 Contact Center with enterprise reliability, strict privacy compliance, and direct Meta Cloud API connection without third-party brokers.

Điều khoản bổ sung

Licensing, In-App Purchases & Subscription Terms:

• In-App Purchases: This application contains in-app purchases and paid commercial subscription plans.

• Free Trial Period: 15-day full-featured free trial period immediately available upon installation.

• Commercial Plans: After the trial period, service continuity requires a monthly or annual subscription with Arseg Security.

• Technical Support: Operational support and configuration assistance included during trial and for active subscribers.

Technical Requirements & Operational Limits:

• Supported Bitrix24 Plans: Compatible with all Bitrix24 Cloud commercial plans (Basic, Standard, Professional, Enterprise) supporting Bitrix24 Market apps and Open Channels.

• Meta Requirements: Requires an active Meta Business Suite account with a WhatsApp Business Account (WABA). Connection via 1-click Facebook Login.

• Meta Messaging Costs: Meta provides 1,000 free service conversations per month per WABA. Additional or business-initiated messages follow official Meta Cloud API rates.

• API Limits: Message and webhook processing adheres to Meta Cloud API rate limits (up to 80 messages/sec) and Bitrix24 REST API guidelines.

Data Privacy & Compliance:

• Fully compliant with LGPD and international data protection standards. No messages, attachments, or confidential conversation data are stored on external developer servers. All settings reside natively within the client's Bitrix24 account (Entity Storage), ensuring automatic deletion upon uninstallation.

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Bảo mật dữ liệu

Đã thêm: 09/25/2026

Hỗ trợ kỹ thuật

Official Customer Support & Contact Channels:

• Support Email: suporte@arseg.com.br

• Phone / WhatsApp: +55 11 96827-5204 • Developer: Arseg Security — Certified Official Bitrix24 Partner

Operating Hours: • Monday to Friday, 08:30 AM to 05:30 PM (Brasília Time - UTC-3).

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Step-by-Step Installation & Setup Guide (Flow Bridge WA)

Installation and activation take less than 2 minutes and are completed directly inside your Bitrix24 account.

Step 1: Install from Bitrix24 Market

Navigate to the "Market" section inside your Bitrix24.
Search for "Flow Bridge WA" and click the "Install" button.
Check the box agreeing to the license terms and click "Install".
The installation wizard will automatically register the Open Channel connector and CRM automation activities.

Step 2: Connect your WhatsApp Number (Meta Embedded Signup)

Once installed, the application settings page will load.
In Block 1 ("WhatsApp Business Platform Connection"), click the green button "Connect Official WhatsApp Account".
A secure Meta pop-up (Facebook Login for Business) will open: • Log in with your business admin Facebook account. • Sel ect your Business Portfolio (Meta Business Suite). • Sel ect or enter the phone number you wish to use. • Enter the 6-digit verification code received via SMS.
Once verified, the pop-up will close automatically and the WhatsApp status badge will turn green ("Connected").

Step 3: Link to a Bitrix24 Open Channel

In Block 2 ("Contact Center Rules"), choose fr om the dropdown which Bitrix24 Open Channel will receive messages fr om this number.
Configure your agent queue and business hours within the Open Channel settings.
Click "Save Settings".

Step 4: Optional Advanced Settings • Hybrid Coexistence: To allow sales agents to keep using the physical WhatsApp Business mobile app on their smartphones while conversations simultaneously sync into Bitrix24, toggle "Enable Coexistence (Hybrid WhatsApp)". • Facebook/WhatsApp Catalog: If you sell products through catalogs, enter your Meta Commerce Manager Catalog ID to enable single-product (SPM) and multi-product (MPM) showcase robots. • CRM Robots: Open any CRM Leads or Deals pipeline, click "Automations / Robots", and add Flow Bridge WA robots (Send Message, Trigger Flow, Send Template, etc.) to your Kanban stages.

Bảo mật dữ liệu

Tìm hiểu thêm

Flow Bridge WA

Ứng dụng yêu cầu các quyền để truy cập dữ liệu:

CRM

full access: view, create, edit and delete leads, contacts, companies, deals, invoices, quotes, activities, user fields etc.

Drive

full access: view, create, edit and delete storages, folders and files

appform

Data storage

full access: view, create, edit and delete storages, items and item fields

Open Channels

full access: view, create, edit and delete connectors; view and edit Open Channel settings; manage Open Channel agents etc.

Contact center

widgets: add, delete and edit widgets

Message import

full access: add chats, messages and users

Messaging service

full access: view, create, edit and delete message providers; read messages submitted for sending

Business Processes

full access: view, create, edit and delete workflow actions, automation rules and triggers; view task list; run workflows

Mobile application

restricted access: add user interfaces to Bitrix24 mobile app

Application embedding

full access: view, create, edit and delete widgets

Chat and Notifications

full access: view, create, edit and delete chats and messages; connect users to chats; edit chats; read all chat messages

Người dùng (tối thiểu)

đọc danh sách người dùng và tên mà không có thông tin liên hệ

Creating and managing Chat bots

full access: view, create, edit and delete chatbots and their commands and messages; connect chatbots to chats; edit chats; read all chat messages

Robotic Process Automation (RPA)

full access: view, add, edit and delete workflows, stages and timeline items; run activities

Instant system messages (without access to service user channel)

not used in applications

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