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CallCenter24: Telephony with AI Agent

CallCenter24: Telephony with AI Agent

CallCenter24 transforms Bitrix24 into a fully featured contact center with crystal-clear voice quality, AI-enhanced features, and global coverage across 40+ countries. Manage all your business communications - Calls, SMS, MMS, and WhatsApp - from one number and one app, fully integrated into Bitrix24 CRM.

Miễn phí

Mua trong ứng dụng

Điểm

4 / 5
Cài đặt

502
Nhà phát triển

EMCsoft

Sự miêu tả

CallCenter24 for Bitrix24

Your All-in-One AI-Powered Communication Hub

Key features include:

Power Dialing, Call Recording, and Smart Call Routing
Real-Time Transcription, Subtitles, and AI Call Summaries
Local Caller IDs to boost answer rates
Live Call Monitoring, Whisper Coaching, and Hidden Listening
IVR, Voicemail, and On-Hold Automation with AI Voices
SMS and WhatsApp Campaigns directly from Deals, Leads, and Contacts
Full mobile app support to stay connected on the go

Whether you're a sales team closing international deals or a support team scaling operations, CallCenter24 ensures every call is answered, recorded, and optimized.

Available in over 40 countries across North America, Europe, South America, Africa, the Middle East, and the Asia-Pacific region.

Try it free for 30 days and experience the next level of business communication.

Hướng dẫn cài đặt

Hỗ trợ kỹ thuật

Bảo mật dữ liệu

Đã thêm: 05/25/2023

Hỗ trợ kỹ thuật

If you encounter any issues with the installation or have any questions, our team is here to help. Simply send us a message directly from your Bitrix24 account using this link: https://bit.ly/EMCsoftMarketplaceSupport .

We'll respond promptly and provide the support you need to ensure that CallCenter24 is up and running smoothly for your business.

Hướng dẫn cài đặt

Want to get started with CallCenter24?

Check out our step-by-step installation and setup guide - complete with helpful screenshots and expert tips to get you up and running in no time.

You can also follow along to this simple 2 minute video to get started.

1. To get started with CallCenter24, first install the application fr om the Bitrix24 Market.

2. Once the installation is complete, navigate to the CallCenter settings page wh ere you'll find empty fields for your Account SID, API key SID and API key secret.

3. You'll need to retrieve your Account SID from your Twilio account. Simply log in to your Twilio account and navigate to the main page. You should see your Account SID displayed there.

4. Copy the Account SID and save it in a text file or note-taking app. You'll need this information to configure CallCenter24 in the next steps.

5. If you have any trouble finding your Account SID or need additional assistance with the setup process, please don't hesitate to contact our support team. We're always here to help you get the most out of your telephony solution https://bit.ly/EMCsoftMarketplaceSupport .

6. To retrieve your API key information from Twilio, navigate to the API Keys section. You can find this section by typing "API Key" into the search box at the top right corner of the main page, and then clicking on the matching menu item that appears.

7. Once you're in the API Keys section of your Twilio account, you can create a new API key by clicking on the "Create API key" button.

8. This will generate a new key SID and secret that you can use to configure CallCenter24 for your telephony needs.

9. After you've created your API key, make sure to copy the key SID and secret and save them in a secure location. These credentials are essential for integrating Twilio with CallCenter24 and enabling seamless communication from within Bitrix24.

10. Now that you have retrieved your Account SID, API key SID, and API key secret from your Twilio account, you can enter this information into the CallCenter24 settings page.

11. Simply navigate to the CallCenter24 settings page and enter your generated keys into the corresponding fields. Once you have entered this information, click on the "Install" button to complete the integration process.

12. If you encounter any issues during this process, please feel free to contact our support team for assistance. We're here to help you set up your telephony solution for seamless communication with your team and customers https://bit.ly/EMCsoftMarketplaceSupport

Bảo mật dữ liệu

Tìm hiểu thêm

CallCenter24: Telephony with AI Agent

Ứng dụng yêu cầu các quyền để truy cập dữ liệu:

CRM

full access: view, create, edit and delete leads, contacts, companies, deals, invoices, quotes, activities, user fields etc.

Users

full access: view, create, edit and delete users

Telephony

restricted access: view, create, edit and delete outgoing call lines; search CRM clients by phone number; view, create, edit and delete SIP lines; manage call info pane and view call statistics

Open Channels

full access: view, create, edit and delete connectors; view and edit Open Channel settings; manage Open Channel agents etc.

Messaging service

full access: view, create, edit and delete message providers; read messages submitted for sending

Company structure

full access: view, create, edit and delete departments

Người dùng (cơ bản)

đọc danh sách người dùng và thông tin liên hệ

Application embedding

full access: view, create, edit and delete widgets

Chat and Notifications

full access: view, create, edit and delete chats and messages; connect users to chats; edit chats; read all chat messages

Telephony (outbound calls)

restricted access: make outgoing calls via built-in telephony

Creating and managing Chat bots

full access: view, create, edit and delete chatbots and their commands and messages; connect chatbots to chats; edit chats; read all chat messages

Điểm

4 /5

5 sao

4 sao

3 sao

2 sao

1 sao

Đánh giá

Tổng số đánh giá: 4

Vlad F.

28.01.2025

We had to uninstall the app due to unexpected charges. The provided video mentioned that... thêm

Câu trả lời của nhà phát triển

28.01.2025

Thank you for your feedback. But I would like to clarify: 1. You wrote that the application does not work and demanded a refund... thêm

Thank you for your feedback. But I would like to clarify:
1. You wrote that the application does not work and demanded a refund, we returned $25 within an hour.
2. Therefore, you are not using our application now, it is blocked.
2. SMS costs $10 per month in our CallCenter24 application, SMS in the TwiSMS application, sorry that we were not able to convey the information to you
3. We regularly responded to you in the Bitrix24 chat, this is the main way of communicating with our clients, but we never received a response from you. Sorry for not calling you on the phone, but this is too labor-intensive for us, so we provide support only by email and in Bitrix24 open lines.
4. You are absolutely right: using our application you pay for our application, for Bitrix24 and for Twilio SMS and a number.

Support .

15.08.2024

CallCenter24 has been a tremendous asset to our customer service operations. The interfa... thêm

Câu trả lời của nhà phát triển

23.10.2024

Thank you for your detailed and thoughtful review! We’re excited to hear how CallCenter24 has improved your response times and c... thêm

Admin .

30.01.2024

the best calling application in Bitrix24! Highly recommend. Especially needed was the ch... thêm

Câu trả lời của nhà phát triển

23.10.2024

We're honored by your recommendation! We're glad that the ability to choose phone numbers for outgoing calls and manage conferen... thêm

Admin C.

17.01.2024

Good app, constantly used for our calls.

Câu trả lời của nhà phát triển

23.10.2024

Thank you for your feedback! We're happy to know our app plays an essential role in your calling operations. We're committed to ... thêm

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