CallCenter24: (Twilio telephony, WhatsApp calls, Twilio SMS, WhatsApp messages, predictive dialing)
CallCenter24: Twilio Contact Center for Bitrix24
-
Điểm
-
Cài đặt796
-
Nhà phát triển
Your All-in-One AI-Powered Communication Hub
CallCenter24 transforms Bitrix24 into a fully featured contact center with crystal-clear voice quality, AI-enhanced features, and global coverage across 40+ countries. Manage all your business communications - Calls, SMS, MMS, WhatsApp calls and WhatsApp messages - from one number and one app, fully integrated into Bitrix24 CRM.
Key features include:
Power Dialing, Call Recording, and Smart Call Routing
Real-Time Transcription, Subtitles, and AI Call Summaries
Local Caller IDs to boost answer rates
Live Call Monitoring, Whisper Coaching, and Hidden Listening
IVR, Voicemail, and On-Hold Automation with AI Voices
SMS and WhatsApp calls and messages directly from Deals, Leads, and Contacts
Full mobile app support to stay connected on the go
Whether you're a sales team closing international deals or a support team scaling operations, CallCenter24 ensures every call is answered, recorded, and optimized.
Available in over 40 countries across North America, Europe, South America, Africa, the Middle East, and the Asia-Pacific region.
Try it free for 30 days and experience the next level of business communication.
Lịch sử phiên bản
Phiên bản 4
Two new actions, bizproc.activity.add, have been added to the business process:
Sending a WhatsApp message
Sending a template WhatsApp message
Phiên bản 3
License cost per hour of use:
SMS $0.03
WhatsApp $0.03
Bulk SMS and WhatsApp $0.01
Voicemail $0.01
Message on hold $0.01
Forwarding $0.01
IVR $0.01
Mobile version $0.01
Supervisor $0.03
Open line for chatbot $0.01
Sending letters to chatbot $0.01
Real-time transcription $0
Phiên bản 2
What’s New in Our CallCenter24 App:
- Call Statistics – Get detailed analytics to boost efficiency.
- Voicemail – Enable voice message recording directly within the system.
- Enhanced IVR – Additional customization options for call routing automation.
- Transcription – Automatic text conversion of calls and voicemail for easier analysis.
- On-Hold Message – Personalize the customer experience even during waiting times.
- Hide-Agent Listening and Whisper Talk – Improved real-time monitoring and agent assistance.
- Updated Interface – A modern and user-friendly design for smoother operation.
- Conversation Subtitles – Real-time subtitles displayed in the interface for agents and supervisors, ensuring clarity and accessibility.
- Supervisor Notification Bot – An intelligent bot that notifies supervisors of all key call events, ensuring they stay informed in real time.
Our app is now more powerful than ever, helping you enhance customer service quality and boost your team’s productivity.
