Cabify

Cabify helps sales and operations teams organize delivery without leaving Bitrix24. It is built for businesses that sell in Bitrix24 and want to request couriers, track delivery status, and contact drivers  from CRM. This keeps fulfillment tied to deals and customer records.

Why businesses use it

When delivery is handled outside the CRM, teams waste time coordinating details and lose visibility. This integration keeps delivery requests and status updates inside Bitrix24.

Business value

• Faster order fulfillment from CRM

• Clearer delivery tracking in deal records

• Less manual coordination with couriers

• Consistent delivery workflow after payment

Common use cases

• Request delivery after a deal is paid

• Calculate delivery cost based on product weight and dimensions

• Track delivery status and contact the courier from CRM

• Cancel delivery before a courier is assigned

• Manage deliveries directly from deals

How it works

Install the app from Bitrix24.Market and authorize your Cabify account using client id and client secret; only the Bitrix24 account administrator and Bitrix24 Partner can install the app. Add weight and dimensions to products to enable delivery price calculation. In a deal, click “receive payment,” select products, choose Cabify as the delivery option, and enter pickup and destination addresses; click “Recalculate” to get the price and then “Send.” The delivery order appears in the deal, and you can request delivery, track status, and contact the courier.

FAQ

We want to calculate delivery cost. What do we need to set up?

Add product weight and dimensions in the catalog; they are required for price calculation.

We need to request delivery after payment. How is that done?

Open the deal, click “receive payment,” select products, choose Cabify, and send the delivery request.

We want to cancel a delivery. Is that possible?

Yes, but only before a courier has been assigned.